Support Center
Need help with HeepOne? We're here to assist you with any questions or issues you may have. Contact us through any of the methods below.
Email Support
Send us a detailed message and we'll get back to you as soon as possible.
Response Time
We typically respond within 24-48 hours
Phone Support
Speak directly with our support team for immediate assistance.
Availability
Monday - Friday, 9:00 AM - 6:00 PM EST
Support Hours
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time. While we strive to respond to all inquiries as quickly as possible, please allow up to 48 hours for a complete response to your email inquiries.
Before You Contact Us
To help us assist you more effectively, please include the following information in your message:
- Your device model and iOS version
- A detailed description of the issue you're experiencing
- Screenshots if applicable
- Steps you've already tried to resolve the issue